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Hopefully you have now realised that something based around opening hours might be more reasonable.  This time we get:

Agents(80%, 30, 20,000 / 80, 330) x 80

That is, the number of agents required in a typical hour multiplied by the number of opening hours.

This time the answer is 2,240, exactly the same as the first calculation.  With a bit of thought, it soon becomes clear why the two calculations are arithmetically the same.